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WarmPledge

Privacy Policy

Last updated: November 14, 2025

1. Introduction

Welcome to WarmPledge ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our crowdfunding platform services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and profile information when you create an account.
  • Campaign Information: Campaign title, description, images, goal amount, and organizer details when you create a campaign.
  • Donation Information: Donor name, email address, donation amount, and optional message.
  • Payment Information: Credit card details and billing information (processed securely through Stripe).
  • Withdrawal Information: Bank account details for campaign fund withdrawals.
  • Communication Data: Messages, emails, and other communications with us or through our platform.

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent on pages, and navigation patterns.
  • Cookies and Tracking: Session cookies, authentication tokens, and analytics data (see our Cookie Policy).

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our crowdfunding platform
  • Process donations and facilitate fund transfers
  • Authenticate users and manage accounts through Clerk
  • Send transaction confirmations and receipts
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with legal obligations and enforce our terms
  • Send administrative updates about our services
  • Improve and optimize our platform through analytics
  • With your consent, send marketing communications about new features or campaigns

4. How We Share Your Information

We may share your information with:

  • Campaign Organizers: Donor information (name, email, amount) is shared with campaign organizers for acknowledgment and tax receipt purposes.
  • Service Providers:
    • Clerk (authentication and user management)
    • Stripe (payment processing and fraud prevention)
    • Supabase (database and hosting services)
    • Email service providers (transaction and notification emails)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: Any other sharing will be done with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data in transit
  • Encrypted storage of sensitive information
  • PCI DSS Level 1 compliant payment processing through Stripe
  • Regular security audits and vulnerability assessments
  • Access controls and authentication through Clerk
  • Secure database with row-level security (Supabase)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is retained until you request deletion. Transaction records and donation history are retained for 7 years for tax and legal compliance purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@warmpledge.com

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Contract Performance: To provide our services and process transactions
  • Legitimate Interests: To improve our platform and prevent fraud
  • Legal Obligations: To comply with applicable laws
  • Consent: For marketing communications and optional features

You have the right to lodge a complaint with your local data protection authority.

9. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information held by businesses
  • Opt-out of the sale of personal information (we do not sell your information)
  • Non-discrimination for exercising CCPA rights

10. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: